Privacy Policy

---

My Dream Travel and Tours Inc. (“My Dream Travel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.mydreamtravel.ca, contact us, request a quotation, make a booking, use our travel or document-assistance services, communicate with us by telephone, email, WhatsApp or other channels, or otherwise interact with My Dream Travel.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Depending on the services you request, we may collect information such as:

• Full name
• Mailing or residential address
• Email address
• Telephone number
• Date of birth
• Travel dates and destinations
• Flight and itinerary information
• Passenger information
• Passport information
• Visa, OCI, immigration or travel-document information
• Nationality or citizenship information where required to provide a requested service
• Frequent-flyer or loyalty-program information
• Special travel requests or preferences
• Payment and transaction information
• Communications with our staff
• Information submitted through our website, email, telephone, WhatsApp, social media or other communication channels

When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring pages and general website usage information.

We only seek to collect information that is reasonably necessary for the services being requested or for legitimate business, administrative, legal or security purposes.

Certain services offered by My Dream Travel may require customers to provide identification or travel documents.

For example, information may be required when assisting with:

• Airline reservations
• International travel
• Visa or e-Visa applications
• OCI-related services
• Passport renewal assistance
• Police clearance documentation
• Other travel-document services

Depending on the service requested, these documents may contain sensitive personal information.

Customers should only provide documents and information that are necessary for the requested service.

We may use personal information to:

• Prepare travel quotations
• Search for and arrange flights
• Make, modify or manage travel reservations
• Arrange holiday packages or other travel services
• Communicate booking confirmations and itinerary information
• Assist with visa, OCI, passport and related document services
• Process or facilitate payments
• Communicate with airlines, hotels, tour operators and other travel suppliers
• Provide customer support
• Respond to questions and requests
• Contact customers regarding existing or requested services
• Maintain appropriate business and transaction records
• Prevent fraud or unauthorized transactions
• Improve our website, services and customer experience
• Send promotional communications where permitted by law or where appropriate consent has been obtained
• Meet accounting, regulatory and legal requirements
• Protect our legal rights and the security of our business and customers

We will not use personal information for purposes materially different from those for which it was collected without obtaining consent where consent is required.

Travel arrangements often require personal information to be provided to third parties.

Where necessary to complete or administer your requested services, we may disclose relevant information to organizations such as:

• Airlines
• Hotels and accommodation providers
• Tour operators
• Travel wholesalers
• Transportation providers
• Reservation and booking systems
• Insurance providers where applicable
• Payment-processing or financial-service providers
• Visa or document-processing organizations
• Government authorities, consulates or other organizations involved in requested travel-document services
• Technology and service providers that support our operations

We provide or make available information as reasonably necessary to complete the requested transaction or service.

Third-party suppliers have their own privacy policies, terms and data-handling practices. My Dream Travel does not control the privacy practices of independent third-party suppliers.

Travel is international by nature.

When you request international travel or document-related services, your personal information may need to be transmitted to airlines, hotels, reservation systems, government authorities or other service providers located outside Canada.

Information processed outside Canada may be subject to the laws of the country where it is processed or stored and may be accessible to courts, law-enforcement agencies or governmental authorities in accordance with those laws.

By requesting services that require international processing, you understand that relevant information may need to be transferred internationally to provide those services.

When you purchase travel or other services, payment information may be required.

Payments may be processed directly by My Dream Travel or through banks, payment processors, airlines, travel suppliers or other payment-service providers, depending on the transaction.

We may retain transaction records necessary for accounting, customer-service, dispute-resolution, fraud-prevention, regulatory and legal purposes.

Customers should never send payment-card information through unsecured communication channels unless specifically instructed to use an appropriate payment method.

Our website may use cookies and similar technologies.

Cookies are small data files that can be stored on your device when you visit a website. They may help us operate the website, understand website traffic, remember preferences and improve the user experience.

We may use cookies or similar technologies for purposes including:

• Website functionality
• Traffic measurement
• Website analytics
• Performance monitoring
• User-experience improvements
• Marketing or advertising, where applicable

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Customers may communicate with My Dream Travel through telephone, email, WhatsApp, social-media platforms or other communication services.

Information sent using third-party communication platforms is also subject to the privacy practices and terms of those platforms.

Please avoid sending unnecessary sensitive information through social media or other public communication channels.

If you subscribe to our mailing list, request promotions or otherwise consent to receive marketing communications, we may send information concerning:

• Flight deals
• Fare promotions
• Holiday packages
• Travel offers
• Company news
• Other relevant services

You may withdraw your consent to promotional email communications at any time by using an available unsubscribe option or by contacting us.

Service-related communications concerning an existing booking, transaction or request may still be sent when necessary.

Where required, we obtain consent for the collection, use or disclosure of personal information.

Consent may be provided in various ways, including electronically, verbally, in writing or through a customer's actions when the purpose for collecting the information is apparent.

You may withdraw consent to certain uses of your information, subject to legal, contractual and operational restrictions.

Withdrawing consent may affect our ability to provide certain services, particularly where personal information is necessary to complete a booking or travel-document request.

If you provide personal information about another person, including a family member, passenger or travelling companion, you are responsible for ensuring that you are authorized to provide that information for the requested travel or related service.

We take reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.

However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions when transmitting sensitive documents or personal information electronically.

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain booking and transaction records
• Respond to customer inquiries or disputes
• Meet accounting and regulatory requirements
• Comply with applicable laws
• Establish, exercise or defend legal rights

Information that is no longer reasonably required may be securely deleted, destroyed or anonymized, subject to applicable legal and business requirements.

You may contact us to request access to personal information we hold about you or to request correction of inaccurate or incomplete information.

We may need to verify your identity before processing an access or correction request.

Certain information may not be available for access or deletion where we are required or permitted by law to retain it.

Our services are intended to be arranged by adults or by individuals legally authorized to make travel arrangements.

Where information about a minor is necessary for a family or passenger booking, we expect that it will be provided by or with the authorization of a parent, guardian or other person authorized to make the travel arrangements.

We do not knowingly collect personal information from children for independent marketing purposes.

Our website or communications may contain links to third-party websites, including airlines, hotels, travel suppliers, government websites, social-media platforms or other service providers.

My Dream Travel is not responsible for the content, security or privacy practices of independent third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to a valid legal process
• Cooperate with regulators or governmental authorities
• Investigate suspected fraud or unlawful activity
• Protect our customers, employees, business or legal rights
• Resolve disputes or enforce agreements
• 
  

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal requirements.

The current version will be posted on our website with an updated “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

Questions, concerns, access requests or privacy-related complaints may be directed to:

My Dream Travel and Tours Inc.
TICO Registration No. 50025926

Head Office:
2980 Drew Road, Unit 123
Mississauga, Ontario
L4T 0A7
Canada

Phone: +1 905-956-2155
Email: quote@mydreamtravel.ca

We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable requirements.

My Dream Travel and Tours Inc. intends to handle personal information in accordance with applicable Canadian privacy requirements, including the principles governing the collection, use, disclosure, safeguarding and retention of personal information.

Where provincial, federal or other applicable privacy requirements impose additional obligations, we will seek to handle personal information in accordance with those requirements.

My Dream Travel and Tours Inc.
TICO No. 50025926
2980 Drew Road, Unit 123, Mississauga, Ontario L4T 0A7, Canada